Refund and Cancellation Policy
Last updated 21 August 2026
This policy explains cancellations and refunds for TCG Invoice, provided by Thaku Huni, trading as The Tech Company Group (ABN 60 997 507 184). It forms part of our Terms of Service.
Two different kinds of payment
Please check which one applies before asking for a refund, because different people are responsible for each.
| Your subscription | What a business pays us each month to use TCG Invoice. We charge this, and we refund it. Covered below under Subscriptions. |
|---|---|
| An invoice you paid | What you paid a plumber, electrician or other business whose invoice was sent using TCG Invoice. That money goes to them, not to us. Covered below under Invoices paid through TCG Invoice. |
Subscriptions
Cancelling
You can cancel at any time from Settings, without contacting us and without giving a reason. Cancellation takes effect at the end of the period you have already paid for, and you keep full access until then. We do not charge a cancellation fee.
Your data is not deleted when you cancel. Your account returns to the free plan and your invoices, quotes and clients remain available.
Refunds
- New subscribers — 14 days. If you cancel within 14 days of your first payment, we refund that payment in full. This applies wherever you are, and covers the common case: you subscribed, it was not what you needed, and you stopped.
- Free trials. If a trial is offered, we begin charging when it ends unless you cancel first. We email before the first charge.
- After that. We do not refund part-months. Cancelling stops the next charge; it does not refund the month in progress, because you keep access for all of it.
- Charged in error. If we bill you after you cancelled, bill you twice, or bill the wrong amount, tell us and we refund it in full. This is not discretionary and there is no time limit on it.
- If we end your account. If we suspend or close your account other than for a breach of the terms, we refund any period you have paid for in advance.
How refunds are paid
To the card or account originally charged. We cannot send a refund anywhere else. Card refunds usually appear within 5–10 business days, depending on your bank — the delay is on their side once we have issued it.
Your rights under consumer law
Nothing here limits rights you have under consumer law that cannot be excluded by agreement. For customers in Australia that is the Australian Consumer Law; in South Africa, the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002. Where those laws give you a better remedy than this policy, the law applies.
Invoices paid through TCG Invoice
If you paid an invoice or quote you received from a business using TCG Invoice, that payment went to that business. We provide the software they used to send it and to take the payment. We are not a party to the work, and we never hold the money — it settles into the business's own account with our payment providers.
This means we cannot refund an invoice payment, and asking us will only cost you time. Contact the business that issued the invoice. Their name, and usually their phone number and email, are on the invoice itself.
If you cannot reach them, or you believe the payment was fraudulent, write to us at support@thetechcompanygroup.com with the invoice number and the date. We will pass it on, give you what contact details we are permitted to share, and cooperate with your bank or card issuer if you dispute the charge. We will also act on credible reports of fraud, including suspending accounts.
For businesses refunding your own clients
You decide whether to refund a client, and you are responsible for that decision and for any consumer-law obligations you have to them. Refunds are issued through your payment provider — Stripe or Paystack — from their dashboard, against the original payment.
Our platform fee on a refunded payment is returned to you. Your payment provider's own processing fee may not be, depending on their terms; that is between you and them.
Asking for a refund
Email support@thetechcompanygroup.com from the address on your account, telling us what you are asking about and when you were charged. We aim to reply within 2 business days, and to decide within 5.
If you are not satisfied with the outcome, say so in reply and we will look again. You can also raise it with your bank or card issuer, or with the consumer protection regulator in your country.